Frequently Asked Questions

Where are your knit accessories made?

Our products are handmade in Perú, South America using high-quality and animal-friendly fibers. Inspired by the culture and traditions of her Peruvian heritage, owner and designer Virginia Arrisueño continually works alongside skilled artisans in Perú to create De*Nada’s growing collection. To read the full story, please visit http://denadadesign.com/#/story

What type of yarn do you use?

The type of yarn we use is a blend of polyamide 30% and acrylic 70%. Polyamide is a synthetic that has similar characteristics to angora. It is incredibly soft and warm, however it is not itching and animal-friendly. It is perfect for those who have sensitive skin and/or prefer vegan-friendly fibers.

How do I care for my scarf or knit accessory?

We recommend hand washing your knit item. Fill a sink with cold water and mild detergent and create a lather. Place your scarf in the water until it’s submerged. Squeeze the scarf gently until it is completely wet. Rinse lightly then let your knit item air dry flat to maintain it’s shape.

You can machine wash your knit accessory in gentle cycle. To make sure it doesn't tangle and stretch out of shape, put the scarf into a wash bag before putting it into the machine. Wash your item in cold water with mild detergent for 2 to 3 minutes. Rinse lightly then let your knit item air dry flat to maintain it’s shape.

Certain styles online are sold out. When will you be getting more?

We keep a certain amount of products available for our online customers. Though items tend to sell out very fast through our online shop, we do our best to restock as quickly as possible. If you are interested in a particular style, please email us at info@denadadesign.com If we do not have your style available, we will help you locate your request at one of our retailers.

I see that you process your online orders with Paypal. Do I need a Paypal account to pay?

Though we process our online orders with Paypal. you do not need a Paypal account to pay. We accept all major credit/debit cards (Visa, MasterCard, American Express, and Discover), eChecks, bank transfers, and PayPal accounts on a secure web page protected by Paypal. Just click on “Don’t have a Paypal account” on the payment page, and enter your payment information.

Do you offer international shipping?

Yes, we offer international shipping to our customers. Our complete and detailed shipping policy can be found here: http://denadadesign.com/store_policy If you have additional questions, please email us at info@denadadesign.com

What is your return/exchange policy?

Our complete and detailed return & exchange policy can be found here: http://denadadesign.com/store_policy If you have additional questions, please email us at info@denadadesign.com